We accept payment through all mayor Credit Cards and Paypal. You can choose your preferred payment method at check out. We do not accept payment via e-checks, checks or money orders.
Shipping Methods and Times
We ship all physical orders (paper sewing patterns, books, ribbons, etc.) via USPS First Class, USPS Priority Mail or UPS Ground. You can choose your preferred shipping method at check out. If you need your product in a hurry, we suggest you choose the USPS Priority Mail option.
We try our best to ship all orders within 2 business days of payment receipt. We are not responsible for delays due to the USPS or UPS.
We are located in Illinois, USA. Domestic orders usually arrive in your mailbox within 3 - 5 days. International orders may take 2 - 4 weeks to arrive depending on your location.
If you have purchased a digital (PDF) pattern or bundle of patterns, your file(s) will be available immediately in your account. You may download the file(s) onto your hardrive for safekeeping or easier access. Your digital files will also be available in your account for 30 days from the day of purchase. Due to the nature of digital product, there are no returns or exchanges on PDF patterns.
Returns and Exchanges
We do not accept any returns or exchanges on paper sewing patterns or books unless it was our own error (i.e. we mistakenly sent out the wrong pattern or it was incomplete or damaged when it arrived).
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to email@example.com. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.
Due to the nature of digital product, there are no returns or exchanges on PDF patterns.
For additional questions, refer to our FAQ page. If your question is not addressed, feel free to email us at firstname.lastname@example.org